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Frequently Asked
Questions
What is your return and exchange policy?
We do not offer refunds or exchanges. Each item is handpicked and released in limited weekly drops, so all sales are final. Please review product details carefully before purchasing.
How do I know my size?
Each product listing includes detailed sizing information. If you're unsure, feel free to message us before placing your order — we’ll help you find the best fit.
Do you offer international shipping?
We ship to Mongolia directly from Thailand and all over the world from Mongolia & Thailand.
How can I track my order?
After we receive your payment confirmation on Telegram Top10olz Room, You wil receive tracking info shortly and link.
Are your products sustainable or ethically made?
We source unique items across categories with a focus on craftsmanship and cultural relevance. While not all products are certified sustainable, we prioritize quality and ethical sourcing wherever possible.
WHAT IS THE SHIPPING FEE?
We charge a flat international shipping fee of approximately $10 USD per order from Thailand to Mongolia. This covers secure packaging, transit, and tracking.